What is Delighted?

Delighted is an automated customer experience platform that enables businesses to collect fast and actionable feedback from customers, employees, and users through various survey methods.

Main Features

- Automated survey delivery via email, web, link, and more

- Integration with popular tools like Slack, Salesforce, and Shopify

- Intelligent analytics and reporting dashboard

- Customizable survey templates (e.g., NPS, CSAT, CES)

- Real-time results and alerting

Use Cases

- Measuring customer loyalty and satisfaction (NPS)

- Gathering product feedback from users

- Conducting employee satisfaction surveys

- Identifying areas for customer service improvement

- Tracking customer experience metrics over time

Common Questions

- What types of surveys can I create? - NPS, CSAT, CES, and custom 5-star surveys.

- How is the data presented? - In an intelligent dashboard with real-time results.

- Can I integrate it with other tools? - Yes, with many popular business applications.

- Is there a free trial? - Yes, a free plan is available with limited responses.

Pricing Plan

- Free Plan: For getting started, includes 1 survey type and up to 100 monthly responses.

- Premium Plan: Starts at $224/month, billed annually. Includes unlimited surveys, all question types, advanced reporting, and integrations.

- Enterprise Plan: Custom pricing for large organizations. Includes advanced security, SSO, dedicated support, and custom training.

All paid plans include features like email and in-app support, API access, and multi-user access. Pricing scales with the number of survey responses per month.