Delighted represents the next generation of AI-enhanced customer experience management, offering intelligent survey automation and advanced analytics capabilities. The platform features smart survey deployment across multiple channels, including NPS, CSAT, CES, 5-star, Smileys, and Thumbs formats, powered by machine learning algorithms for optimal response rates and data quality.Key Features:Smart Survey OrchestrationAI-powered survey design and deployment system with intelligent timing and channel selection for maximum engagement.Comprehensive Feedback FrameworkMulti-modal feedback collection system supporting all major metrics (NPS, CSAT, CES) with AI-enhanced response analysis.Intelligent Analytics EngineAdvanced machine learning algorithms for pattern recognition, sentiment analysis, and predictive insights generation.Enterprise Integration HubSeamless connectivity with 30+ enterprise platforms through API and native integrations, featuring intelligent workflow automation.Omnichannel IntelligenceAI-driven distribution across email, web, mobile, and kiosk channels with smart timing optimization.Mobile-First ManagementReal-time monitoring and analytics through an intelligent mobile interface for on-the-go decision making.Use Cases:Experience Optimization: Leverage AI-powered insights to enhance customer journeys and boost loyalty metrics.Support Intelligence: Apply machine learning to support team performance analysis and training optimization.Smart Market Research: Utilize intelligent surveys for automated product feedback and market trend analysis.Automated CX Workflows: Implement AI-driven feedback loops with smart triggers and personalized follow-ups.Collaborative Intelligence: Share AI-processed insights across teams through intelligent reporting and annotation systems.