GitBook

What is GitBook?

GitBook is an intelligent documentation platform designed to help teams create, manage, and publish beautiful, connected knowledge bases. It positions itself as an AI-native system, meaning it uses artificial intelligence not just as an add-on but as a core component to make documentation dynamic, self-improving, and easily discoverable. It goes beyond traditional static documentation by integrating knowledge from various sources like support tickets, code repositories, and product updates, creating a unified and evolving knowledge layer. The platform is built for technical teams and product companies that need documentation that scales with their product and is automatically optimized for both human readers and AI tools.

Main Features

1. GitBook Agent: An intelligent agent that proactively monitors documentation, learns from connected sources like support tickets and changelogs, and suggests improvements to keep content accurate and up-to-date.

2. Git Sync: Enables seamless synchronization with GitHub or GitLab, allowing teams to edit documentation in their preferred environment, be it a visual editor or an IDE, with everything kept in perfect sync.

3. Visual Editor: A powerful, block-based editing experience designed to be so good that even technical users prefer it. It includes review workflows, merge rules, and built-in AI linting tools.

4. Embedded AI Assistant: Allows you to embed a personalized, connected AI assistant directly into your product. This assistant delivers answers powered by your documentation and other connected knowledge sources.

5. LLMS.TXT & MCP Support: Built-in features to optimize documentation for discovery and interaction by major AI models like ChatGPT, Claude, and Google AI, ensuring your product information is mentioned correctly.

6. Connected Knowledge Layer: Unifies knowledge from product updates, community feedback, and team expertise into a single intelligent layer that exists within your docs and your product.

7. Enterprise-Grade Controls: Offers features like authenticated access, SAML-based SSO, advanced roles and permissions, and compliance with SOC 2, ISO 27001, and GDPR.

Use Cases

1. Product Documentation: Creating public-facing API docs, help centers, and user guides that are intelligent, searchable, and always in sync with the product.

2. Internal Knowledge Base: Building a centralized, secure repository for company processes, engineering guidelines, and team knowledge that improves through automated suggestions.

3. Developer Portals: Developing comprehensive developer hubs with interactive API documentation, tutorials, and integrated tools for a superior developer experience.

4. Customer Support: Empowering support teams with a knowledge base that proactively updates itself based on customer tickets and feedback, deflecting common queries.

5. Open Source Projects: Maintaining project documentation that is easy to contribute to, beautifully presented, and eligible for platform support and funding.

Supported Languages

1. The GitBook interface and editor support content creation in multiple languages.

2. It offers features like auto-updating translations (available on paid plans) to help manage multilingual documentation.

3. The platform is designed to handle and publish documentation content written in any language.

Pricing Plans

1. Free: $0 per site/month. Includes 1 free user, block-based editor, Git sync, publishing on a gitbook.io domain, and a 14-day free trial of Premium features.

2. Premium: $65 per site/month + $12 per user/month (billed annually). Adds custom domains, AI-powered instant answers, site insights, user feedback, and redirect management.

3. Ultimate: $249 per site/month + $12 per user/month (billed annually). Adds site sections & groups, search across all docs, authenticated access, custom fonts, adaptive content, and the AI Assistant.

4. Enterprise: Custom pricing. Includes all Ultimate features plus SAML SSO, white-glove migration, custom integrations, dedicated support, training, and unlimited adaptive content.

Frequently Asked Questions

1. Q: Do I have to pay for readers?

A: No, you only pay for users who can edit and manage your documentation. Readers who only view your published docs are free and unlimited.

2. Q: Do I need to enter my credit card details to sign up?

A: No, you can start with the Free plan without providing credit card information.

3. Q: Do you have a trial?

A: Yes, there is a 14-day free trial of the Premium plan features available on the Free plan.

4. Q: Can I change my plan later?

A: Yes, you can upgrade or downgrade your plan at any time.

5. Q: Do you offer discounts for non-profit or open source projects?

A: Yes, GitBook offers special programs for open source projects, including free docs and potential funding.

Pros and Cons

Pros:

1. Transforms documentation into an intelligent, self-improving knowledge system.

2. Excellent Git integration supports developer-friendly workflows.

3. Powerful visual edi