What is Vapi?

Vapi is a state-of-the-art Voice AI Development Platform designed for creating intelligent conversational agents that excel in both inbound and outbound communication. By managing core components like STT (Speech-to-Text), LLM-powered reasoning, and TTS (Text-to-Speech), it revolutionizes the development lifecycle, enabling rapid deployment at scale. The platform's flexible architecture supports multi-vendor integration, existing infrastructure compatibility, and enterprise-grade scalability.

Key Features

Modular Architecture

Core components—including speech recognition engine, AI reasoning layer, and voice synthesis—are fully interchangeable, supporting integration with leading providers like OpenAI, Deepgram, ElevenLabs, or custom self-hosted solutions.

Optimized Real-Time Processing

Advanced GPU acceleration, intelligent caching, and WebRTC streaming technology deliver natural conversations with industry-leading response times under 800ms.

Seamless Integration & Customization

RESTful API architecture enables effortless integration with existing automation workflows (GHL/Make), custom AI models, and proprietary datasets for tailored voice interactions.

Enterprise-Grade Scalability

Kubernetes-based infrastructure ensures reliable handling of millions of concurrent conversations, maintaining consistent performance for mission-critical applications.

Advanced Multilingual Capabilities

Supports 100+ languages with sophisticated conversation management, including interruption detection, contextual flow control, and natural speech patterns for human-like interactions.

Intelligent Action Framework

Enables custom function execution, seamless CRM/database integration, and knowledge base utilization for context-aware, accurate responses.

Use Cases

AI-Powered Customer Service: Automate inbound/outbound support operations, handle routine inquiries, and intelligently escalate complex cases.

Automated Lead Qualification: Execute intelligent lead screening, qualification, and meeting scheduling through natural voice interactions.

Smart Booking Systems: Deploy voice-enabled reservation and appointment scheduling solutions integrated with existing business workflows.

Automated Survey Platform: Conduct voice-based surveys and feedback collection through natural, engaging conversations.

Intelligent Outreach Campaigns: Scale personalized outbound calling initiatives using adaptive AI agents that respond dynamically to user interactions.