What is Intercom?

Intercom is a complete customer service platform that combines an intelligent chatbot, help desk, and proactive support tools to help businesses communicate with customers effectively and personally at scale.

Main Features

- Intelligent Answer Bot for automated customer support.

- Unified Inbox for managing all customer conversations.

- Customizable chatbots for lead qualification and routing.

- Proactive messaging and targeted outbound campaigns.

- Help Center and knowledge base integration.

Use Cases

- Providing 24/7 automated support and instant answers.

- Qualifying and converting website visitors into leads.

- Centralizing customer communication from multiple channels.

- Proactively engaging users with targeted messages and updates.

- Deflecting support tickets with a self-service help center.

Common Questions

- What is the Answer Bot? - An intelligent bot that automatically answers customer questions using your help content.

- What channels does it support? - It supports email, in-app messages, social media, and more in one inbox.

- Does it integrate with other tools? - Yes, it offers many integrations like Slack, Salesforce, and Shopify.

Pricing Plan

- **Starter**: Essential support and engagement tools for small businesses. Pricing starts at a flat monthly fee.

- **Pro**: Advanced automation, custom bots, and multi-product support for growing teams. Includes A/B testing and more seats.

- **Premium**: Enterprise-grade security, governance, and dedicated support. Includes custom AI model training and a Customer Success Manager.

- **Add-ons**: Additional products like the Answer Bot and Inbox are available as add-ons to certain plans. All plans offer a free trial.