What is Gorgias?

Gorgias represents the future of e-commerce customer service, delivering an AI-enhanced support ecosystem that revolutionizes online retail operations. The platform seamlessly integrates communications across email, live chat, social media, SMS, and voice channels into an intelligent unified dashboard. By leveraging advanced machine learning algorithms, Gorgias automates routine inquiries while enabling human agents to focus on high-value customer interactions that drive revenue and loyalty. Its native integration with leading e-commerce platforms provides real-time order management capabilities directly within the support interface, dramatically improving operational efficiency.

Key Features

Intelligent Omnichannel Hub: Unifies all customer touchpoints in a smart inbox powered by AI, ensuring consistent and efficient support delivery across channels.

Next-Gen Automation: Utilizes sophisticated AI algorithms and custom automation rules to handle common queries instantly, reducing support overhead and response times.

Seamless E-commerce Integration: Features native connectivity with major platforms like Shopify, Magento, and BigCommerce, enabling real-time order management within the support workflow.

Smart Response System: Incorporates an intelligent template library with dynamic customer data insertion for rapid, personalized customer engagement.

AI-Powered Self-Service: Offers an adaptive knowledge base and smart FAQ system that leverages machine learning to optimize self-service efficiency.

Intelligent Marketing Tools: Includes AI-driven chat campaigns and smart product recommendations to optimize conversion rates.

Use Cases

Smart E-commerce Support: Transform customer service operations with AI-powered omnichannel support management for enhanced customer satisfaction.

Intelligent Order Processing: Streamline operations with integrated order management capabilities, enabling real-time modifications and refunds directly from the support interface.

Automated Service Excellence: Deploy advanced AI to provide instant, accurate responses to common inquiries 24/7, while prioritizing human interaction for complex cases.

AI-Enhanced Revenue Generation: Leverage smart chat campaigns and AI-powered product recommendations to optimize conversion rates and average order value.

Seamless Team Collaboration: Boost operational efficiency through intelligent workflow features including smart ticket routing, team notes, and unified inbox management.