What is Zendesk?

Zendesk is a comprehensive customer service platform that uses intelligent automation to help businesses manage support conversations across email, chat, voice, and social media. It centralizes customer interactions into a single, fast ticketing system.

Main Features

- Intelligent AI agents for automated conversation resolution

- Unified ticketing system across all communication channels

- Automated help center and knowledge base

- Live chat and messaging capabilities

- Quality assurance and workforce management tools

- Voice support integration

Use Cases

- Centralizing customer support requests from multiple channels into one dashboard

- Automating responses to common customer questions with intelligent bots

- Providing fast self-service options through a searchable help center

- Managing internal employee service and IT support requests efficiently

Common Questions

- What is Zendesk used for? - It is a customer service platform for managing support tickets, chats, and calls.

- Does Zendesk offer a free trial? - Yes, a free trial is available for new users.

- Can Zendesk integrate with other software? - Yes, it offers numerous integrations through its platform.

Pricing Plan

- Suite Team: $55 per agent/month (billed annually) - Includes ticketing, live chat, help center, and basic AI automation.

- Suite Growth: $89 per agent/month (billed annually) - Adds advanced AI automation, custom agent roles, and multiple ticket forms.

- Suite Professional: $115 per agent/month (billed annually) - Includes workforce management, advanced AI capabilities, and more customization.

- Suite Enterprise: Custom pricing - Offers full feature set with enterprise-grade security and scalability. Additional add-ons and industry-specific solutions are available. All plans include core support channels and access to the Zendesk platform.