What is Intercom Help Center?

Intercom Help Center is a platform for creating a comprehensive, intelligent help center. It enables businesses to build a centralized knowledge base with articles and resources, allowing customers to find fast answers through self-service, thereby reducing support ticket volume.

Main Features

- Intelligent article creation and content management

- Automated content organization and categorization

- Integrated search for fast information retrieval

- Customizable branding to match your company

- Seamless integration with other Intercom products

Use Cases

- Enabling customer self-service for common questions

- Reducing repetitive support requests and agent workload

- Centralizing company knowledge and documentation

- Providing 24/7 automated support resources

Common Questions

- What is the Help Center? - A tool for creating a self-service customer support knowledge base.

- Does it integrate with Intercom? - Yes, it integrates seamlessly with the full Intercom platform.

- Who can use it? - Businesses of any size looking to improve customer support efficiency.

Pricing Plan

Intercom's pricing is modular. The Help Center is part of the Support module. You must contact Intercom sales for exact pricing, as it is customized based on your company's needs, such as the number of seats (support agents) and estimated conversations per month. The platform operates on a tiered subscription model, so there is no publicly listed fixed price for the Help Center component alone. It is typically bundled with other customer communication and support features.