Lightfield

What is Lightfield?

Lightfield is an innovative customer relationship management platform designed from the ground up with artificial intelligence at its core. Unlike traditional CRMs that require manual data entry and updates, Lightfield automates these processes. It functions as a system that remembers every customer interaction by intelligently reading emails, meeting transcripts, and other conversation records. This creates a comprehensive, self-updating history of customer relationships. The platform develops a deep understanding of your company, product, and market, allowing it to answer complex questions about your business and perform tasks autonomously. It requires no upfront configuration, capturing all relevant data from day one and enabling your data model to evolve naturally over time.

Main Features

1. Automated Meeting Management: Prepares for meetings by providing context, records calls, and generates summaries.

2. Intelligent Business Querying: Answers questions about customers, deals, and feedback by searching across all conversations and providing citations.

3. Personalized Outreach at Scale: Sends tailored emails based on structured data and unstructured conversation history.

4. Automated Pipeline Management: Builds and edits sales pipelines in bulk by analyzing actual conversation content.

5. Deal Revitalization: Identifies stale opportunities and drafts personalized emails to re-engage prospects.

6. Automated Data Enrichment: Fills in missing information across the entire CRM database.

7. Configurable Workflow Builder: Creates automated workflows for record updates and integrations with external systems.

Use Cases

1. Sales Teams: Automating follow-ups, preparing for client meetings, and managing pipelines without manual data entry.

2. Founders and Executives: Gaining instant insights into customer feedback, deal status, and business health through natural language queries.

3. Customer Success: Understanding the full history of customer interactions to provide better, context-aware support.

4. Product Teams: Querying which customers requested specific features and why to inform product development.

5. Marketing Teams: Segmenting audiences and launching personalized email campaigns based on detailed conversation history.

6. Operations: Automating data enrichment and maintaining clean, up-to-date CRM records across the organization.

Supported Languages

1. The primary interface and core functionality are in English.

2. The platform can process and analyze customer conversation data in multiple languages, as it reads emails and meeting transcripts.

Pricing Plans

1. Startup Plan: Priced at $36 per user per month when billed monthly. It includes call intelligence, automated data enrichment, unlimited agent queries, a configurable data model, and support via a dedicated Slack channel. It supports up to 10,000 records and 1,000 workflow events per month.

2. Pro Plan: Priced at $99 per user per month when billed annually. It offers increased limits (up to 50,000 records, 10,000 workflow events/month), advanced permissions, white-glove migration and onboarding, and a dedicated customer success manager. This plan requires contacting sales for a demo.

Frequently Asked Questions

1. Q: What makes Lightfield different from a traditional CRM?

A: Lightfield is AI-native, meaning it automatically updates itself from conversations, remembers everything, and performs tasks for you, eliminating manual busywork.

2. Q: How does Lightfield capture customer information?

A: It intelligently reads and analyzes emails, meeting transcripts, and other conversation records you share to build a complete history.

3. Q: Is any upfront configuration needed?

A: No, Lightfield is schema-less. It captures all relevant data from the start, and your data model can evolve over time.

4. Q: What kind of tasks can Lightfield automate?

A: It can summarize meetings, answer business questions, send personalized emails, update pipelines, revive stale deals, and enrich missing data.

5. Q: What support is available?

A: The Startup plan includes support via a dedicated Slack channel. The Pro plan offers white-glove onboarding and a dedicated customer success manager.

Pros and Cons

Pros:

1. Drastically reduces manual data entry and administrative CRM work.

2. Provides powerful, context-aware insights by analyzing all customer conversations.

3. Automates key sales and outreach tasks, improving productivity.

4. Flexible, no-code data model that adapts as your business grows.

5. Integrates email, calendar, and call recording for a unified view.

Cons:

1. Pricing for the advanced Pro plan is relatively high and requires an annual commitment.

2. The platform's full potential relies on connecting and analyzing communication data, which may raise privacy considerations for some teams.

3. Primarily designed for English-language interfaces and data, which may limit global team usage.

Recommendation Rating

9/10 (Lightfield is a powerful and innovati