What is Sobot?

Sobot, also known as Zhichi Technology, is a comprehensive and intelligent customer engagement platform. It functions as an all-in-one customer service solution, integrating various communication channels and tools into a single system. The core purpose is to help businesses automate and streamline their customer support, marketing, and sales outreach operations. By leveraging automation and AI, it enables companies to provide fast, consistent, and personalized service across websites, apps, social media, and phone calls, thereby improving efficiency and customer satisfaction.

Main Features

1. Intelligent Chatbot: Provides 24/7 automated customer service with multi-turn conversations, multi-robot collaboration, and proactive service initiation.

2. Unified Multi-Channel Inbox: Consolidates customer inquiries from websites, mobile apps, WeChat, WhatsApp, and more into one platform for centralized management.

3. Powerful Call Center: Offers stable inbound and outbound call capabilities with flexible deployment options (SaaS/PaaS/On-premise) and rich line resources.

4. Customizable Ticketing System: Facilitates cross-team collaboration with customizable fields, SLA rules, and automated workflow triggers to track and resolve issues.

5. AI Outbound Calling Robot: Automates outbound calls for marketing and service scenarios, featuring intelligent speech recognition, intent identification, and customer grading.

6. WhatsApp SCRM Integration: As an official WhatsApp partner, it enables global marketing, private domain operations, and customer service through the verified platform.

7. BPO Outsourcing Services: Provides a full-service outsourcing solution powered by its software platform and AI technology for comprehensive service management.

Use Cases

1. E-commerce Customer Support: Automate responses to common queries about orders and shipping, freeing human agents for complex issues.

2. Enterprise Help Desks: Use the ticketing system to manage internal IT or HR support requests across different departments efficiently.

3. Telemarketing and Surveys: Employ the AI outbound robot for automated product promotions, appointment reminders, or customer feedback collection.

4. Global Business Communication: Leverage the WhatsApp integration for official, large-scale marketing campaigns and customer service with international clients.

5. Outsourced Contact Centers: BPO firms can use the platform to manage high-volume customer interactions for clients with detailed performance analytics.

6. Omnichannel Retail Support: Provide seamless customer service across physical store inquiries, online websites, and social media channels from one interface.

Pricing Plans

1. The website promotes a '15-day free trial' for users to experience the platform at zero initial cost.

2. Specific pricing details for different modules (Online Chatbot, Call Center, etc.) are not explicitly listed with numerical values on the homepage.

3. The standard approach is to contact sales for a custom quote or to 'Schedule a Demo' to get a tailored pricing plan based on business needs.

Frequently Asked Questions

1. Q: What is the core function of the Sobot platform?

A: It is an intelligent, integrated customer contact center solution combining online chatbots, live chat, call centers, and ticketing systems.

2. Q: Does Sobot support international business communication?

A: Yes, it supports global operations through features like its official WhatsApp partnership for marketing/service and call center resources for domestic and international calls.

3. Q: Can the system integrate with other business software?

A: Yes, the platform offers rich APIs to connect and synchronize data with a company's existing CRM, ERP, or other internal systems.

4. Q: Is there a free trial available?

A: Yes, Sobot offers a 15-day free trial for businesses to test the platform's features without any cost.

5. Q: What deployment options are available for the call center?

A: It supports flexible deployment methods including SaaS (cloud-based), PaaS, and local on-premise installations.

Pros and Cons

Pros:

1. Offers a powerful, all-in-one suite covering the entire customer service lifecycle from inquiry to resolution.

2. Features innovative AI capabilities for chatbots and outbound calls, enabling significant labor cost savings.

3. Provides convenient multi-channel integration, unifying customer touchpoints for a consistent service experience.

4. Supports flexible global business needs with WhatsApp integration and international call resources.

5. Allows for highly customizable workflows and fields within the ticketing and call center modules.

Cons:

1. The pricing structure is not transparent on the website, requiring contact with sales, which can be inconvenient for small businesses.

2. The wide range of features might have a steeper learning curve for teams new to comprehensive customer service platforms.

3. As a platform targeting medium to large enterprises, the cost for ful