What is Atlas.so?

Atlas.so is an innovative AI-driven customer support solution engineered for modern businesses seeking to elevate their service operations. The platform intelligently consolidates customer interactions across digital channels including Slack, WhatsApp, in-app messaging, SMS, and email into a unified, chronological interface. With smart ticket automation, seamless integrations, and AI-powered workflow optimization, Atlas.so transforms support operations and maximizes team efficiency.

Key Features

Intelligent Customer Timeline

Access AI-enhanced, unified customer interaction histories for data-driven decision-making and rapid issue resolution.

Smart Omnichannel Hub

Manage support conversations seamlessly across digital platforms through an AI-powered central dashboard, including Slack, WhatsApp, SMS, in-app chat, email, and Discord.

Intuitive Ticket Orchestration

Create, assign, and track support tickets directly within communication channels, enhanced with real-time notifications and progress analytics.

AI-Powered Automation

Leverage intelligent automation to optimize routine support tasks, reducing manual workload and improving response efficiency.

Dynamic Knowledge Base

Create and maintain AI-assisted documentation tailored to your audience's needs, enabling effective self-service solutions.

Advanced Analytics Dashboard

Access comprehensive performance metrics and AI-driven insights to optimize team efficiency and service delivery.

Use Cases

Scalable Startup Support: Enable growing businesses to deliver personalized support experiences through AI-powered channel unification and smart automation.

Intelligent Ticket Management: Streamline multi-channel request handling with AI-assisted routing and prioritization in a unified workspace.

Data-Driven Customer Insights: Leverage AI analytics to understand customer journey patterns and enhance service delivery.

Seamless Team Collaboration: Empower support agents with intelligent tools for case collaboration, ticket delegation, and real-time communication.

Strategic Customer Engagement: Utilize AI-powered broadcasting features to deliver targeted communications to specific customer segments.