What is Kaily?

Kaily is a conversational AI agent platform designed to automate customer interaction workflows across multiple channels. Unlike traditional chatbots with limited functions, Kaily operates as a true business agent, handling customer interactions with context understanding and task execution. The platform enables businesses to deploy specialized agents for customer support, sales operations, and marketing campaigns—all without writing code. Supporting 100+ languages and integrating with leading CRM systems and e-commerce platforms, Kaily achieves an 85% task automation rate, manages over 1 million concurrent conversations, reduces resolution time by 10x, and increases customer satisfaction scores by 20%.

Main Features

- Multi-channel deployment from a single console to web chat, voice, email, and WhatsApp.

- Pre-built role templates for sales, support, and marketing agents, customizable to brand voice.

- Flexible integration ecosystem with native connections to CRM, OMS, e-commerce, and Slack.

- Seamless human agent handoff with full conversation context and history.

- Enterprise-grade security with SOC 2 Type II certification, GDPR compliance, and end-to-end encryption.

- Fast deployment in under 3 minutes with an intuitive no-code setup process.

Use Cases

- Provide 24/7 multilingual customer support in 100+ languages, handling high-volume inquiries.

- Accelerate sales by automating lead qualification, meeting bookings, and personalized product recommendations.

- Guide customer onboarding with agent-led demos and setup assistance to reduce support tickets.

- Automate marketing campaigns with targeted messaging, order tracking, and feedback collection.

- Manage orders and bookings by automating tracking queries, appointment scheduling, and confirmations.

Common Questions

- Q: How is Kaily different from a traditional chatbot?

- A: Kaily is an AI agent that automates workflows and integrates with business tools for smart engagement, not just responding to queries.

- Q: Can Kaily integrate with my existing CRM or tools?

- A: Yes, it offers native integrations with leading CRMs, e-commerce platforms, and Slack, plus custom API hooks.

- Q: Is Kaily secure and compliant?

- A: Yes, it is SOC 2 Type II and GDPR compliant with end-to-end data encryption and audit-ready logs.

- Q: Does Kaily support voice and WhatsApp?

- A: Yes, it enables AI voice agents for call support and WhatsApp bots for automated messaging from one dashboard.

- Q: How fast can I deploy an agent?

- A: You can customize and launch a Kaily agent in under 3 minutes.

Pricing Plan

- The reference materials do not provide explicit, detailed pricing tiers, amounts, or subscription names. The website mentions a recent pricing reduction beneficial for startups and encourages users to 'Try for free' and 'Talk to Sales' for enterprise plans. Therefore, specific pricing details such as plan names, monthly costs, feature limits, or included minutes are not available in the provided content. To obtain accurate and current pricing information, visiting the official Kaily.ai website's pricing page or contacting their sales team directly is recommended.