Chatley AI

What is Chatley AI?

Chatley AI is an innovative voice assistant platform designed for businesses to manage incoming phone calls automatically. It acts as a virtual receptionist that operates around the clock, answering calls instantly, engaging in natural conversations, and performing tasks like scheduling appointments, qualifying leads, and providing customer support. The system is tailored for specific industries such as home services, automotive dealerships, healthcare, and retail, ensuring it understands the context and language of your customers. By integrating with existing tools like calendars and CRMs, Chatley AI helps companies convert missed calls into booked jobs and recovered revenue, functioning as a powerful extension of the team that never sleeps.

Main Features

1. 24/7 intelligent voice receptionist that answers calls instantly, eliminating missed opportunities.

2. Industry-specific training for natural, human-like conversations in sectors like HVAC, plumbing, healthcare, and retail.

3. Automated appointment booking and scheduling that syncs with your calendar or CRM system.

4. Real-time notifications and updates sent to your business when actions are taken or information is collected.

5. Customizable call scripts and knowledge bases to align with your business tone and specific services.

6. Support for multiple concurrent calls and phone numbers to handle high call volumes.

7. Easy integration with existing business software, promising setup in less than seven days.

8. Detailed analytics and ROI tracking to measure revenue recovery from previously missed calls.

Use Cases

1. For home service businesses (HVAC, plumbing, electrical): Answering emergency calls, scheduling maintenance appointments, and routing job details to technicians.

2. For automotive dealerships: Handling inquiries about vehicle service, parts availability, and scheduling test drives or repairs.

3. For healthcare practices: Managing patient calls for appointment scheduling, sending medication refill reminders, and handling diagnostic scheduling.

4. For retail (e.g., Shopify stores): Providing order status inquiries, updating customers on shipping, and managing basic customer support questions.

5. General lead qualification and capture for any business, ensuring no potential customer call goes unanswered, especially after hours or on weekends.

6. Follow-up and confirmation calls to customers to ensure satisfaction and reduce administrative workload.

Supported Languages

1. English (primary language, as indicated by all website and training materials).

Pricing Plans

1. Pro Plan: Priced at $79 per month or $948 per year. Includes 200 minutes, 1 phone number, 1 knowledge base, and supports 3 concurrent calls.

2. Elevate Plan: Priced at $179 per month or $1998 per year. Includes 650 minutes, 3 phone numbers, 4 knowledge bases, and supports 5 concurrent calls. Offers priority support and guided onboarding.

3. Premium Plan: Priced at $349 per month or $3769 per year. Includes 1400 minutes, 5 phone numbers, 8 knowledge bases, and supports 10 concurrent calls. Comes with a dedicated account manager and full onboarding.

4. Enterprise Plan: Custom pricing based on specific needs. Offers unlimited scaling, SIP trunk integration, high concurrency (150+ calls), compliance features, and custom integrations.

All paid plans include a 14-day free trial with no setup fees required.

Frequently Asked Questions

1. Q: How quickly can I set up Chatley AI?

A: The average setup time is under 7 days, with a plug-and-play integration process.

2. Q: Does Chatley AI work after hours and on weekends?

A: Yes, the voice assistant operates 24/7, providing constant call coverage.

3. Q: Can I customize the AI's responses for my business?

A: Yes, the platform offers 100% script customization and industry-specific training.

4. Q: What kind of support is available?

A: Support varies by plan, ranging from email support to priority email, dedicated account managers, and 24/7 availability for enterprise.

5. Q: How does Chatley AI handle integration with my existing tools?

A: It integrates easily with popular calendars, CRMs, and call software for seamless workflow.

Pros and Cons

Pros:

1. Provides reliable, 24/7 call answering, capturing revenue from missed calls.

2. Offers industry-specific training for more relevant and effective customer interactions.

3. Fast setup and easy integration with existing business systems.

4. Delivers measurable ROI, often paying for itself with a single booked job.

5. Features human-like, natural voice conversations that enhance customer experience.

Cons:

1. Primarily supports English, limiting use in multilingual regions.

2. Higher-tier plans (Elevate, Premium) can be costly for very small businesses or startups.

3. Customization and advanced features like compliance (HIPAA, GDPR) are reserved for higher-tier or enterprise plans.

4. Relies on stable internet and telephony infrastructure for optimal performance.

Recommendation Rating

9/